Naec power outage


naec power outage

Interruptions for improvements — planned outages benefit all members

Like any electric provider, our cooperative aims to make your electric service as reliable as possible. Planned power outages — though rare — help us achieve that goal.

First, regular maintenance — like replacing a damaged or deteriorating utility pole or trimming trees near power lines — may also require planned outages. These outages allow our employees to work in a safer environment.

“On our system, planned outages are almost always about maintenance,” says NAEC Operations Superintendent Richard Ballard. “If we have a bad pole that we determine is too dangerous for our linemen to work on while it’s energized, we will cut power so they can work safely.”

Second, technological advances allow us to strengthen the grid. Stronger poles and wires, and the development of devices that better protect equipment from winds and wildlife all reduce the chances outages occur, especially during storms.

To make these upgrades, though, we sometimes have to shut off power. Planned outages allow us to notify our members about when these will occur and how long the outages will last, allowing them to prepare and mitigate an

Outage Reporting

NAEC's dispatch center is staffed 24 hours a day. Crews always are ready to respond in the event of an outage. NAEC offers three ways for members to report an electric outage. (To report an issue with your NEXT internet, television or phone service, please call 870-895-3221 and select NEXT, log on to your account on the NEXT website or use the NEXT app.)

Reporting via phone

To report an outage by phone, please call 870-895-3221. The automated system also may be accessed by dialing 844-335-4461. 

Reporting via NAEC Outage Viewer

  • Go to the NAEC Outage Viewer under the "Outage Center" tab.
  • Click the "Report Outage" link.
  • Enter the account holder's name, account number, phone and any comments. 
  • Click "Submit."

Reporting via NAEC Mobile App

  • Log in to the NAEC Mobile App.
  • Select the account experiencing an outage. 
  • Tap the menu icon in the top left corner. 
  • Tap the "Report an Outage" menu option. 
  • Add your phone number and any comments, such as the cause, if known.
  • Tap the "Report an Outage" button at the bottom. 

The app will confirm your outage has been submitted to our dispatch center.   

For i

Contact Us

This monthly price is an introductory rateNo
Contract1 year

Link to Terms of Contract

https://www.mynextfiber.com/terms-conditions/

Additional Charges & Terms

Provider Monthly Fees
Router Lease$6.95
One-Time FeesNone
Early Termination Fee$39.95 per unfullfilled month
Government TaxesVaries by Location

Discounts & Bundles

Bundle & Save 2 Services ($6) 3 Services ($12)

Speeds Provided with Monthly Price

Typical Download Speed300 Mbps
Typical Upload Speed300 Mbps
Typical Latency20 ms

Customer Support

Phone:870-895-3221
Email:info@mynextfiber.com

Arkansas

Provider

Customers Tracked

Customers Out

Last Updated

Arkansas Valley Electric Cooperative

58,447

69

9/7/2025 2:50:11 PM GMT

Bentonville Light & Water System

29,655

0

9/7/2025 2:50:11 PM GMT

C&L Electric Cooperative

21,594

10

9/7/2025 2:50:12 PM GMT

Carroll Electric Cooperative

110,452

0

9/7/2025 2:52:30 PM GMT

Clay County Electric Cooperative

12,748

0

9/7/2025 2:50:15 PM GMT

Conway Corporation

33,857

83

9/7/2025 2:50:14 PM GMT

Craighead Electric Cooperative

32,938

2

9/7/2025 2:50:13 PM GMT

Entergy

735,644

145

9/7/2025 2:52:36 PM GMT

First Electric Cooperative

104,262

49

9/7/2025 2:50:13 PM GMT

Jonesboro City Water & Light

40,448

0

9/6/2025 6:19:52 PM GMT

Liberty Utilities

6,544

0

9/7/2025 2:20:02 PM GMT

New-Mac Electric Coop

17,000

0

4/29/2025 3:58:39 PM GMT

North Arkansas Electric Cooperative

38,765

11

9/7/2025 2:50:11 PM GMT

North Little Rock Electric

40,338

0

9/6/2025 10:57:29 PM GMT

OG&E Force Corp.

69,606

0

9/7/2025 2:50:25 PM GMT

Ouachita Electric Cooperative

10,371

3

9/7/2025 2:50:12 PM GMT

Report Outage

Show Message

OutageDetails

grid1

Legend





searching...

Outage Request Processing...