Naec power outage
Interruptions for improvements — planned outages benefit all members
Like any electric provider, our cooperative aims to make your electric service as reliable as possible. Planned power outages — though rare — help us achieve that goal.
First, regular maintenance — like replacing a damaged or deteriorating utility pole or trimming trees near power lines — may also require planned outages. These outages allow our employees to work in a safer environment.
“On our system, planned outages are almost always about maintenance,” says NAEC Operations Superintendent Richard Ballard. “If we have a bad pole that we determine is too dangerous for our linemen to work on while it’s energized, we will cut power so they can work safely.”
Second, technological advances allow us to strengthen the grid. Stronger poles and wires, and the development of devices that better protect equipment from winds and wildlife all reduce the chances outages occur, especially during storms.
To make these upgrades, though, we sometimes have to shut off power. Planned outages allow us to notify our members about when these will occur and how long the outages will last, allowing them to prepare and mitigate an
Outage Reporting
NAEC's dispatch center is staffed 24 hours a day. Crews always are ready to respond in the event of an outage. NAEC offers three ways for members to report an electric outage. (To report an issue with your NEXT internet, television or phone service, please call 870-895-3221 and select NEXT, log on to your account on the NEXT website or use the NEXT app.)
Reporting via phone
To report an outage by phone, please call 870-895-3221. The automated system also may be accessed by dialing 844-335-4461.
Reporting via NAEC Outage Viewer
- Go to the NAEC Outage Viewer under the "Outage Center" tab.
- Click the "Report Outage" link.
- Enter the account holder's name, account number, phone and any comments.
- Click "Submit."
Reporting via NAEC Mobile App
- Log in to the NAEC Mobile App.
- Select the account experiencing an outage.
- Tap the menu icon in the top left corner.
- Tap the "Report an Outage" menu option.
- Add your phone number and any comments, such as the cause, if known.
- Tap the "Report an Outage" button at the bottom.
The app will confirm your outage has been submitted to our dispatch center.
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Contact Us
| This monthly price is an introductory rate | No |
| Contract | 1 year |
Link to Terms of Contract
https://www.mynextfiber.com/terms-conditions/
Additional Charges & Terms
| Provider Monthly Fees | |
|---|---|
| Router Lease | $6.95 |
| One-Time Fees | None |
| Early Termination Fee | $39.95 per unfullfilled month |
| Government Taxes | Varies by Location |
Discounts & Bundles
| Bundle & Save | 2 Services ($6) 3 Services ($12) |
|---|
Speeds Provided with Monthly Price
| Typical Download Speed | 300 Mbps |
|---|---|
| Typical Upload Speed | 300 Mbps |
| Typical Latency | 20 ms |
Customer Support
| Phone: | 870-895-3221 |
|---|---|
| Email: | info@mynextfiber.com |
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